Welcome to Urban Rentals! By using our website and services, you agree to these Terms and Conditions. Please read them carefully, as they outline your rights, obligations, and limitations when booking accommodation with us. If you have any questions, please reach out to us at info@urbanrentals.co.uk.

1. Definitions

• “Urban Rentals” refers to our business, website, and services.
• “Guest” refers to the person making a booking or staying at any of our properties.
• “You” refers to any individual or entity accessing our website or booking our services.

2. Booking Process

• Availability: All bookings are subject to availability and are only confirmed when you receive a booking confirmation from us via email.
• Age Requirement: Guests must be at least 18 years old to make a booking.
• Information Accuracy: You agree to provide accurate information during the booking process. Providing false or misleading information may result in the cancellation of your booking.

3. Payments and Rates

• Rates: All rates are displayed in GBP and are subject to change. The price at the time of booking is binding.
• Payment: Full payment is required at the time of booking unless otherwise specified. We accept credit/debit card payments through secure third-party payment processors.
• Taxes and Fees: Any applicable taxes, fees, or charges will be included in the total amount displayed during booking.

4. Cancellation Policy

• Guest-Initiated Cancellations: Cancellations made more than [Insert number] days before the check-in date are eligible for a full refund. Cancellations made within [Insert number] days of the check-in date may not be eligible for a refund.
• No-Show Policy: If a guest does not arrive on the specified check-in date and fails to inform us of any delays, the booking may be canceled without a refund.
• Property-initiated Cancellations: In rare circumstances, Urban Rentals reserves the right to cancel bookings for reasons such as property damage or unforeseen maintenance. In such cases, guests will be offered a full refund or the option to reschedule.

5. Guest Responsibilities

• Property Care: Guests are expected to take reasonable care of the property and its furnishings. Any damage or excessive cleaning required after your stay may result in additional charges.
• Noise and Disturbances: We maintain a peaceful environment and expect guests to respect other residents and neighbors by keeping noise levels to a minimum.
• No Smoking Policy: Smoking is strictly prohibited inside our properties. Failure to comply may result in additional cleaning fees.
• Pets: Pets are only allowed if specified in the booking. Additional fees and policies may apply.

6. Liability and Damages

• Guest Liability: Guests are liable for any damage to the property or furnishings caused during their stay. Any damages should be reported to us immediately.
• Urban Rentals Liability: Urban Rentals is not liable for any personal injuries, loss, or damage to guests’ personal belongings during their stay. We advise guests to take appropriate precautions and secure personal belongings.
• Force Majeure: Urban Rentals shall not be liable for cancellations, delays, or modifications resulting from events beyond our reasonable control, including natural disasters, acts of war, or government regulations.

7. Privacy and Data Protection

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites and encourage guests to review their respective terms and policies.

9. Modifications to Terms and Conditions

Urban Rentals reserves the right to modify or update these Terms and Conditions at any time. The most current version will be posted on our website, and continued use of our services signifies acceptance of any changes.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: info@urbanrentals.co.uk
Website: https://urbanrentals.co.uk/

Thank you for choosing Urban Rentals. We are committed to providing you with an exceptional stay and high-quality service. By proceeding with your booking, you agree to abide by these Terms and Conditions.